Frequently Asked Questions

Everything you need to know about your Good Totes experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unused items in their original packaging. Please note that sale items are final sale and cannot be returned or exchanged.

Are your tote bags ethically made?

Yes, we pride ourselves on ethical manufacturing. All our bags are produced in certified factories that ensure fair wages and safe working conditions for all artisans.

How should I clean my Good Totes bag?

For canvas totes, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or tumble drying to maintain the bag's shape and print quality.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.